Reach out to us
Need help? Our support team is here to assist with account questions, verification, payments, technical issues or general feedback. Reach out any time via email, phone or the in-site help tools and we’ll respond promptly. For account or payment concerns please have your username handy to speed up assistance. We handle queries professionally and can guide you through troubleshooting, document uploads and responsible gaming options. Use the contact details below to choose the fastest channel for your issue. Prompt replies.
| Department | Contact |
|---|---|
| Customer support | [email protected] (email, response within 24 hours on business days) |
| General enquiries | [email protected] (billing & account) |
| Affiliate enquiries | [email protected] (partner team) |
| Phone | +1 312 647 5893 (voice support) |
| Payments | [email protected] (withdrawals & limits) |
| Privacy | [email protected] (data requests) |
| Working hours | Mon-Fri, 09:00-18:00 |
Email assistance
Email is our preferred contact method for detailed requests, account issues, or cases that require explanations or documents. When you write, include a clear subject line and up-to-date contact details so we can process your request without delay. Attach any relevant documents and indicate your account ID to speed up verification and resolution.
Submit your enquiry
Response Time
Our support team aims to respond promptly: most inquiries are answered within one business day. Simple requests often receive an immediate reply, while cases that require verification or investigation may take longer. Complex issues, document checks or escalations depend on their nature and could require several business days. We’ll keep you updated on progress until your issue is resolved.
Feedback
We’d love to hear your feedback, suggestions, or ideas to improve the site. Every message is read carefully by our team and helps us make the games, promotions and navigation better for players. Please share what you like and what could be improved; we review submissions regularly and use them to enhance the service and user experience.